Data Deletion Instructions

FleetSharp is a customer relationship management platform used by vehicle businesses ("Dealerships"). When you send a message to a Dealership through its Facebook Page, WhatsApp Business number or email, FleetSharp stores that conversation so the Dealership can respond to you. You can ask us to delete the personal information we hold about you at any time, free of charge.

How to request deletion

Email ruan@fleetsharp.co.za with the subject line "Data Deletion Request" and include:

1. The channel you used to contact the Dealership (Facebook Messenger, WhatsApp, or email).
2. An identifier for that channel — for Messenger, the Facebook name you messaged from; for WhatsApp, the phone number you messaged from; for email, the email address you used.
3. The name of the Dealership or Facebook Page you contacted, if you know it.

You do not need a FleetSharp account to make a request.

What we delete

• The content of messages you sent and the replies sent to you, stored in FleetSharp.
• Your name or profile name, platform identifier (Page-scoped ID, phone number or email address), and any lead record created from your conversation.
• AI-generated notes, scores and summaries derived from your conversation.

We may retain a minimal record of the deletion request itself, and any information we are required by law to keep, for the shortest period the law allows. Backups are purged on their normal rotation cycle.

Timeline

We acknowledge requests within 5 business days and complete verified deletions within 30 days. If your information was provided to a Dealership that is the responsible party for it, we will action the deletion in FleetSharp and, where required, forward your request to that Dealership.

Confirmation

We will email you to confirm once the deletion is complete.

Contact

FleetSharp (South Africa)
Email: ruan@fleetsharp.co.za
Phone: +27 60 315 4445