These Terms of Service ("Terms") govern access to and use of the FleetSharp customer relationship management platform and related websites and APIs (the "Service"), operated by FleetSharp ("FleetSharp", "we", "us"), based in South Africa. By using the Service you ("you", the "Dealership") agree to these Terms.
FleetSharp provides a unified inbox and CRM tools that let a vehicle business capture, score, assign and respond to customer enquiries received through channels it connects, including Facebook Messenger, WhatsApp Business and email, together with related sales, document and reporting features.
For personal information about your customers, the Dealership is the responsible party (data controller) and FleetSharp is the operator (processor). We process that information only to provide the Service and as described in our Privacy Policy, which forms part of these Terms. Customers may request deletion of their data as set out on our Data Deletion page.
The Service includes AI-generated lead scores, summaries and suggested reply drafts. These are assistive only, may be inaccurate, and must be reviewed by a person before use. You are responsible for any message you send.
FleetSharp and its licensors own all rights in the Service, its software and its content, excluding your data. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in the data you and your customers submit, and you grant us the rights needed to host and process it to provide the Service.
Fees, billing frequency and scope are set out in your order or written agreement with FleetSharp. Unless stated otherwise, fees are exclusive of VAT and are non-refundable.
We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend or discontinue features, and we may update these Terms; for material changes we will give reasonable notice to account holders.
The Service depends on third-party platforms such as Meta and Google. Their availability, policies and API changes are outside our control and may affect the Service. Your use of those platforms is also governed by their own terms.
The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
To the extent permitted by law, FleetSharp will not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the Service will not exceed the fees you paid for the Service in the 12 months before the event giving rise to the claim.
Either party may terminate for material breach that is not cured within 30 days of notice. On termination your right to use the Service ends. We will delete or anonymise your data as described in the Privacy Policy, subject to legal retention requirements.
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the exclusive jurisdiction of the South African courts.
FleetSharp (South Africa)
Email: ruan@fleetsharp.co.za
Phone: +27 60 315 4445